Privacy Policy
Last updated: 21 August 2026
At Clicka Ltd, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains what personal information we collect, how we use it, why we use it, who we may share it with and the rights you have in relation to your personal information.
This Policy applies when you visit our website, contact us, make an enquiry, become a client, use our services or otherwise interact with Clicka.
Who We Are
Clicka Ltd("Clicka", "we", "us" or "our") is responsible for the personal information described in this Privacy Policy where we determine how and why that information is processed.
In those circumstances, Clicka acts as the data controller.
In some situations, particularly where we provide digital services to a client and process personal information on their instructions, we may instead act as a data processor. More information about this is provided later in this Policy.
When This Policy Applies
This Privacy Policy applies to personal information we collect through our website and during our business relationship with prospective clients, existing clients, suppliers, business contacts and other people who communicate with us.
It may also apply to information collected through forms, email, telephone calls, social media, payment processes and other digital services operated by or on behalf of Clicka.
Where another organisation controls how your information is used, their own privacy policy may also apply.
How We Protect Your Personal Information
We process personal information in accordance with applicable UK data protection legislation.
We aim to ensure that personal information is:
- processed lawfully, fairly and transparently;
- collected for clear and legitimate purposes;
- relevant and limited to what is reasonably necessary;
- accurate and kept up to date where appropriate;
- retained only for as long as reasonably necessary; and
- protected using appropriate organisational and technical security measures.
How We Obtain Your Information
We may collect personal information directly from you when you interact with Clicka.
Information You Give Us
This may happen when you:
- contact us about our services;
- complete a form on our website;
- request a quote, proposal or website mock-up;
- purchase or subscribe to one of our services;
- enter into an agreement with us;
- communicate with us by email, telephone or social media;
- provide feedback, testimonials or reviews;
- make a payment to us;
- request customer support; or
- otherwise communicate or do business with Clicka.
Information We Receive From Other Sources
We may also receive personal information from third parties or publicly available sources where it is lawful for us to do so.
These sources may include:
- business directories and company websites;
- social media platforms;
- search engines;
- analytics and advertising services;
- payment providers;
- business partners or referral sources;
- publicly available company information; and
- service providers acting on our behalf.
Information We May Collect
Depending on how you interact with Clicka, we may collect and process the following types of personal information.
Identity Information
Your name, business name, job title or other information used to identify you or your organisation.
Contact Information
Your email address, telephone number, business address and other contact details you provide to us.
Business Information
Information about your organisation, services, requirements and your relationship with Clicka.
Transaction Information
Information relating to purchases, subscriptions, invoices and payments made to or from Clicka.
Communication Information
Emails, messages, enquiries, support requests, feedback and other communications you have with us.
Technical Information
Information such as your IP address, browser, device information, approximate location, website activity and interaction data.
Marketing Information
Your communication preferences and information about how you interact with marketing communications.
Content You Provide
Images, documents, text, branding, product information or other content provided to us in connection with a service.
Sensitive Personal Information
We do not generally need to collect sensitive or special category personal information in order to provide our normal services.
If we ever need to process information that receives additional protection under data protection law, we will only do so where there is an appropriate lawful basis and any additional legal requirements have been satisfied.
Our Legal Basis for Using Your Information
We will only use your personal information where we have a lawful reason to do so.
Contract
We may process your information where this is necessary to enter into or perform a contract with you, including providing services you have purchased.
Legitimate Interests
We may process information where it is reasonably necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms.
This can include operating and improving our business, responding to enquiries, protecting our systems, maintaining business relationships and carrying out appropriate business-to-business marketing.
Legal Obligations
We may process information where necessary to comply with legal, accounting, taxation, regulatory or other obligations that apply to us.
Consent
In circumstances where the law requires your consent, we will ask for it before processing your information.
Where processing is based on consent, you can withdraw that consent at any time.
What We Use Your Information For
We may process personal information for purposes including:
- responding to enquiries and requests for information;
- providing quotes, proposals and information about our services;
- setting up and managing client relationships;
- providing websites, apps and other digital services;
- processing subscriptions, invoices and payments;
- providing ongoing customer support;
- communicating important information about your services;
- maintaining accurate business and accounting records;
- improving our website, services and customer experience;
- measuring website performance and usage;
- protecting our website, systems and business against fraud or misuse;
- establishing, exercising or defending legal rights;
- complying with applicable laws and regulatory requirements; and
- sending marketing communications where we are legally permitted to do so.
Marketing Communications
We may contact businesses or individuals about Clicka services where permitted by applicable law.
Depending on the circumstances, we may rely on legitimate interests, consent or another lawful basis permitted by law.
You can ask us to stop sending marketing communications at any time by contacting us or by using any unsubscribe option included within a marketing email.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted organisations where reasonably necessary to operate our business or provide our services.
These may include:
- website hosting and technology providers;
- cloud computing and storage providers;
- payment processing providers;
- email and communications providers;
- customer relationship management providers;
- analytics and website performance providers;
- professional advisers such as accountants or legal advisers;
- contractors or suppliers working on our behalf;
- regulators, law enforcement agencies or government authorities where disclosure is legally required; and
- a purchaser or successor organisation if Clicka or part of its business is sold, transferred, restructured or merged.
Where another organisation processes personal information on our behalf, we require appropriate protections to be in place.
Payments
Where you make a payment for our services, payment information may be processed by an independent payment provider.
Clicka does not need to directly store full payment card details where those details are processed securely by the relevant payment provider.
Payment providers may process your personal information in accordance with their own privacy policies and legal obligations.
Cookies & Website Analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve its performance.
Certain analytics or advertising technologies may only be used where applicable consent requirements have been satisfied.
For more information about the cookies we use and how you can manage them, please read our Cookie Policy.
Third-Party Websites
Our website may contain links to websites, platforms, applications or services operated by third parties.
If you follow an external link, that third party may collect or process information about you under its own privacy policy.
We do not control the privacy practices of independent third parties and recommend reviewing their privacy information before providing personal information to them.
How We Look After Your Information
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
These measures may include access controls, password protection, secure cloud services, appropriate device security, encryption where suitable and internal procedures designed to limit unnecessary access to personal information.
Access to personal information is limited to people and service providers who reasonably need that information for legitimate business purposes.
No internet transmission or electronic storage system can be guaranteed to be completely secure, and therefore we cannot guarantee absolute security.
Personal Data Breaches
We maintain procedures designed to identify and respond appropriately to suspected personal data breaches.
Where required by applicable law, we will notify the relevant regulator and affected individuals of a qualifying personal data breach.
How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including where information needs to be retained for legal, accounting, taxation, regulatory or reporting purposes.
When deciding how long information should be retained, we consider:
- the nature and amount of the information;
- why the information was collected;
- whether we continue to need it;
- the sensitivity of the information;
- potential risks associated with retaining it; and
- applicable legal and regulatory requirements.
Certain financial, contractual and transaction records may need to be retained for several years after our relationship with you ends.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.
International Transfers
Some of the technology and service providers used by Clicka may process or store personal information outside the United Kingdom.
Where a transfer of personal information outside the UK is restricted under applicable data protection law, we take appropriate steps to ensure that the information continues to receive an appropriate level of protection.
Depending on the circumstances, this may include relying on an applicable adequacy regulation or implementing recognised contractual safeguards such as the UK's International Data Transfer Agreement or UK Addendum to approved standard contractual clauses.
We will also take any additional steps required under applicable UK data protection legislation.
Automated Decision-Making
We do not currently make decisions about individuals based solely on automated processing where those decisions produce legal effects or similarly significant effects.
If this changes in the future, we will provide appropriate information about that processing and update this Privacy Policy where required.
Your Data Protection Rights
Depending on the circumstances and applicable law, you may have a number of rights in relation to your personal information.
Access
You may ask for confirmation that we process your information and request a copy of personal information we hold about you.
Correction
You may ask us to correct information that is inaccurate or complete information that is incomplete.
Erasure
In certain circumstances, you may ask us to delete personal information we hold about you.
Restriction
You may have the right to ask us to temporarily restrict how certain personal information is processed.
Object
You may object to certain processing based on legitimate interests and can object to direct marketing at any time.
Portability
In certain circumstances, you may have the right to receive information you provided to us in a structured, commonly used and machine-readable format.
Withdraw Consent
Where we rely on your consent, you may withdraw that consent at any time without affecting processing carried out before withdrawal.
Complain
You have the right to raise concerns with the UK's data protection regulator, the Information Commissioner's Office.
How to Exercise Your Rights
If you wish to exercise one of your data protection rights, please contact us using the details at the bottom of this Policy.
Please provide enough information for us to identify you and understand the nature of your request.
We may need to request additional information to confirm your identity before providing personal information or completing certain requests. This helps us prevent personal information from being disclosed to an unauthorised person.
We aim to respond to valid data protection requests within the timescale required by applicable law.
Our Role as a Data Controller or Processor
Clicka acts as a data controller where we determine the purposes and means of processing personal information for our own business activities.
We may act as a data processor where we process personal information on behalf of a client and in accordance with that client's instructions.
Where Clicka acts as a processor, the client will normally remain the controller responsible for determining why the personal information is processed.
Appropriate data protection obligations will be addressed through the relevant agreement between Clicka and the client where required.
Keeping Your Information Up to Date
It is important that personal information we hold about you remains accurate and current.
Please contact us if your contact information or other relevant details change during your relationship with Clicka.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or the way we process personal information.
The current version will be published on our website and the date at the top of this page will be updated when appropriate.
Where a material change requires additional notification or consent, we will take appropriate steps to provide this.
Contact Us
If you have questions about this Privacy Policy, how we use your personal information or you wish to exercise your data protection rights, please contact:
Scunthorpe,
DN16 2BH,
United Kingdom