Acceptable Use Policy

Who We Are

Clicka Ltd("Clicka", "we", "us" or "our") provides websites, mobile apps and related digital services.

This Policy applies to digital services operated by Clicka where this Policy is displayed, linked or incorporated into the applicable terms.

If you have questions about this Policy or wish to report a concern, please use the contact details at the bottom of this page.

Other Terms That May Apply

Depending on how you interact with Clicka, additional terms and policies may apply alongside this Acceptable Use Policy.

Who Can Use Our Services

Our commercial services are primarily intended for businesses, organisations and individuals who are at least 18 years old.

If you enter into an agreement on behalf of a business or organisation, you confirm that you have authority to act on its behalf.

You must not access or use our services where doing so would be unlawful under applicable laws or regulations.

Using Our Services Responsibly

You may only use Clicka's websites, apps, portals and online tools for lawful and legitimate purposes.

You must use our services in a way that does not interfere with their operation, compromise security, infringe the rights of another person or expose Clicka, our clients or other users to unnecessary risk.

Prohibited Uses

You must not use any Clicka website, application, platform, portal, software or online service:

• in breach of any applicable local, national or international law or regulation;
• for any fraudulent, dishonest, deceptive or unlawful purpose;
• to harass, intimidate, threaten, bully or deliberately cause harm to another person;
• to exploit, groom, harm or endanger children or vulnerable people;
• to promote, encourage or facilitate criminal activity;
• to upload, transmit or distribute unlawful, malicious or harmful material;
• to send unsolicited bulk communications, spam or unauthorised promotional material;
• to impersonate another person, company or organisation;
• to misrepresent your identity, authority or relationship with another person or organisation;
• to infringe intellectual property, privacy, confidentiality or other legal rights belonging to another person;
• to attempt to obtain unauthorised access to an account, system, server, database, network or service;
• to interfere with, damage, overload or disrupt our services or the systems used to provide them;
• to introduce viruses, malware, ransomware, spyware, trojans, worms, logic bombs or other malicious technology;
• to probe, scan or test the vulnerability of our infrastructure without our prior written permission;
• to bypass authentication, access controls, rate limits or other security mechanisms;
• to reverse engineer, decompile or attempt to extract source code from software except where applicable law expressly permits it;
• to scrape, harvest or automatically extract content or data in a way that infringes our rights or applicable law; or
• to copy, resell, sublicense or commercially exploit our services except where expressly permitted by a written agreement with us.

Security & Account Access

Where we provide login credentials, account access, administrative access or other security information, you must take reasonable steps to keep that information secure.

You must not knowingly allow an unauthorised person to access a restricted part of our services using your account.

If you believe your login information has been compromised or that unauthorised activity has taken place, you should contact us as soon as possible.

Interactive Services

Some services provided by Clicka may include interactive functionality such as forms, messaging, file sharing, customer accounts, comments, collaborative tools or other features that allow users to submit or exchange information.

Where interactive services are available, you remain responsible for material you submit or make available through them.

Unless we expressly state otherwise, we are not obliged to continuously monitor or moderate all user-submitted content.

We may nevertheless review, restrict or remove content where reasonably necessary to enforce this Policy, comply with law or protect our users and services.

Content Standards

These standards apply to information, text, images, files, comments, communications and other material that you submit through a Clicka service.

Any content you provide must be lawful and, where it states factual information, you should take reasonable steps to ensure that information is accurate.

Content You Provide

You are responsible for ensuring that you have the rights, permissions and licences required to provide any content to us or upload it through a Clicka service.

This includes photographs, logos, video, written copy, product information, designs, documents and other materials.

Providing material to us does not transfer ownership of that material unless this has been expressly agreed in writing.

Where necessary to provide the service you have requested, you grant Clicka permission to host, reproduce, display, adapt and otherwise use the material for the purposes of delivering that service.

Respecting Third-Party Rights

You must not use our services to publish or distribute material that unlawfully infringes the rights of another person or organisation.

If we receive a credible complaint alleging copyright, trademark, privacy or other rights infringement, we may investigate the complaint and take appropriate action.

This may include temporarily restricting access to disputed content while the matter is reviewed.

Websites & Apps We Provide for Clients

Where Clicka provides a website, mobile app or other digital service for a client, the client remains responsible for ensuring that the content and business activity they provide to us is lawful.

Clients must not knowingly instruct Clicka to publish, distribute, integrate or host material that breaches this Policy or applicable law.

Where we reasonably believe client-provided content presents a serious legal, security or operational risk, we may ask for the content to be amended or removed.

Reporting Misuse or Content

If you believe that a Clicka service is being used in breach of this Policy, or that content hosted through one of our services infringes your legal rights, please contact us.

When reporting a concern, please provide enough information for us to identify the relevant content, account or service and understand the nature of the issue.

Breach of This Policy

If we reasonably believe that this Policy has been breached, we may take appropriate action depending on the nature and seriousness of the issue.

This may include:

• issuing a warning;
• requesting that content or activity is changed or removed;
• temporarily restricting access to part or all of a service;
• removing content that breaches this Policy;
• suspending or terminating access where permitted under the applicable agreement;
• taking legal action where appropriate; or
• reporting activity to law enforcement, regulatory authorities or other relevant bodies where required or permitted by law.

Suspension or Restriction of Services

We may temporarily suspend or restrict access to a service where we reasonably consider this necessary to address a security threat, suspected unlawful activity, serious breach of this Policy or risk to our systems or other users.

Where a paid client service is affected, any suspension or termination will also be subject to the applicable client agreement and any rights that cannot legally be excluded.

Responsibility for Your Use

You are responsible for your own use of our services and for activity carried out using accounts or access credentials under your control, except to the extent that responsibility cannot legally be imposed on you.

Nothing in this Policy excludes or limits liability where it would be unlawful to do so.

Changes to This Policy

We may update this Acceptable Use Policy from time to time to reflect changes to our services, technology, business practices or applicable legal requirements.

The current version will be published on our website and the date shown at the top of this Policy will be updated when appropriate.

We recommend reviewing this Policy periodically if you regularly use Clicka's digital services.